Refound Policy
At Eloré we always want our customers to feel secure purchasing hair from us. That's why we are offering a 30-day return policy, starting from the day you receive your order.
Our customers are responsible for covering the return shipping costs. When returning a product, please ensure you keep your receipt from the drop-off location.
You are responsible for the package and the products until we have received it. We do not accept returns of products that have been used or are missing their original packaging. Hair extensions cannot be returned if the threads or strips holding the hair are damaged, as they cannot be resold. If you do not pick up your package upon delivery, a fee of 25€ will be deducted for return shipping when we process the return order. Once your return has been processed, we will transfer the amount to your account within 3 business days.
Questions? Don't haticitate to contact us:
